Support / FAQ
Clear answers.
Common questions from professionals, salon teams, and RUVO partners.
01Which RUVO tool should I choose?
Use the Apex Clipper for bulk work and fades, the Edge Trimmer for outlines and close detail, and the Blackline Shaver for finishing the lowest panel and cleaning the neck.
02Can I zero-gap the trimmer?
The Edge Trimmer blade is adjustable. Always switch the tool off, follow the product instructions, keep the moving blade behind the fixed blade, and test carefully before skin contact.
03How often should I oil the blade?
Brush away loose hair first, then apply a small amount of suitable clipper oil at the blade contact points. High-volume stations may need this more than once during the day.
04Why is my tool becoming warm?
Some warmth is normal during continuous use. Heavy debris, dry blade contact, incorrect alignment, or excess pressure can increase heat. Stop use if heat becomes uncomfortable and inspect the blade and care routine.
05How should I charge and store the battery?
Use the supplied charging equipment on a dry, stable surface. Avoid long-term storage with a fully depleted battery, and do not charge the tool while it is unusually hot.
06What does the warranty cover?
RUVO’s limited warranty covers eligible defects in materials or workmanship during the stated coverage period. Wear parts, misuse, unauthorised repair, impact, liquid damage, and incorrect maintenance are excluded.
07How do I request wholesale information?
Use the Wholesale Inquiry page and provide your business type, city or region, product interest, and estimated monthly volume. Wholesale pricing is shared privately after review.
08Where can consumers buy RUVO products?
Use the gold Shop button to open the official RUVO online shop. Every corporate product page also links directly to the same product in the shop.